About Renown Health
What We Stand For
Renown Health is Nevada’s largest, not-for-profit integrated healthcare network serving Nevada, Lake Tahoe and northeast California. With a diverse workforce of more than 8,000 employees, Renown has fostered a longstanding culture of excellence, determination and innovation. Our organization is comprised of a trauma center, two acute care hospitals, a children’s hospital, a rehabilitation hospital, a medical group and urgent care network, and the locally owned not-for-profit insurance company, Hometown Health.
Introducing Renown's New Mission, Vision and Values
Mission, vision and values provide insight into an organization's purpose and future. In 2025, Renown Health is launching a 10-year strategic plan. Updating our organization's mission, vision and values statements created the foundation of Renown's new strategy that reflect Renown's aspirations for our community, and the commitment of our compassionate employees.
Mission
Established in 1864 as Nevada’s first hospital, we proudly serve our community as the only not-for-profit academic health system, committed to saving lives, nurturing minds, and caring for all people.
Vision
Create a healthier future through exceptional care and discovery
Values
People First, Compassion, Integrity, Collaboration, Excellence
Nevada’s First Integrated Academic Health System
Renown Health is proud to partner with the University of Nevada, Reno School of Medicine to form Nevada’s first integrated academic health system. This innovative affiliation strengthens our shared commitment to advancing healthcare across the state by expanding clinical care, medical education, clinical research and access to evidence-based care.
Building Stronger Communities, Together
At Renown Health, our mission goes beyond patient care—we’re committed to strengthening the health and well-being of every community we serve. Through funding, volunteerism, services and partnerships, we proudly support local organizations and initiatives that align with our values.
From our hospitals to our people, Renown gives back—because healthier communities start with all of us.
Renown Health Foundation
Your generosity powers Renown Health’s mission to deliver exceptional care and expand vital health services across our region. As a nonprofit health system, we rely on donors like you to help us serve more than 1 million people—including those in rural and underserved communities.
With your support, we can continue to grow life-saving programs, fund innovation and build healthier futures for all.
Awards and Accreditations
Renown’s commitment has been recognized by various agencies, institutions and programs. We're proud to display these achievements.
Healthgrades
Best Hospitals US News
Beacon Award for Excellence
Joint Commission Gold Seal of Approval
Designated Level II Trauma Center
ABRET Accreditation
Gold Plus Award for Stroke
Gold Plus Award Heart Failure
Children's Miracle Network Hospitals
AACVPR Certification
American College of Radiology
Renown Health Newsroom
Renown Health ICUs Earn Prestigious Beacon Awards for Excellence, 3 Times in Row; Progressive Care Telemetry Unit First Time Winner
National recognition for critical care, intensive and progressive care nurses and units serving as role models for excellent patient and family care
The American Association of Critical-Care Nurses (AACN) has recognized Renown Health Intensive, Critical Care and Progressive Care Units (ICUs, CCUs, PCUs) with Beacon Awards for Excellence®. Renown Health is among the few organizations in the U.S. to achieve this distinction three times in a row. In addition, Renown Regional Medical Center’s Telemetry Unit has been honored with the Beacon Award, ® marking the first time this dedicated team has achieved Beacon status.
The Beacon Award for Excellence®, a significant milestone on the path to exceptional patient care and healthy work environments, recognizes unit caregivers who successfully improve patient outcomes and align practices with AACN’s six Healthy Work Environment Standards. Units that achieve this three-year award designations meet national criteria consistent with the ANCC Magnet Recognition Program®, the Malcolm Baldrige National Quality Award and the National Quality Healthcare Award.
“These dedicated healthcare professionals join our exceptional community of nurses, who set the standard for optimal patient care,” said AACN President Jennifer Adamski, DNP, APRN, ACNP-BC, CCRN, FCCM. “I applaud the commitment of the caregivers at Renown Health for working together to meet and exceed the high standards set forth by the Beacon Award for Excellence®.”
“Earning the Beacon Award for Excellence once is a remarkable achievement- but receiving it three times in a row is truly extraordinary,” said Brian Erling, MD, MBA, President and CEO, Renown Health. This honor reflects the unwavering dedication, sustained performance and a relentless focus on quality and patient safety by our ICU nurses, critical care, intensive and progressive care physicians, and care teams who bring clinical excellence and compassionate care to the bedside every day. We are incredibly proud of their work and honored to be among the few organizations nationwide to achieve this distinction multiple times.”
Renown Health is among a select group of health systems nationwide with multiple Beacon-recognized ICUs, underscoring its role as the region’s Trauma Center and a leader in critical care. The four Beacon Awardees for Excellence ® for 2024 at Renown Regional Medical Center include:
Read More — Renown Health ICUs Earn Prestigious Beacon Awards for Excellence, 3 Times in Row; Progressive Care Telemetry Unit First Time Winner
Reno is Home to Chief Marketing Officer to Know: Suzanne Hendery of Renown Health, Named to Becker's National List
Becker’s Hospital Review’s annual list of Chief Marketing Officers to Know has been published, recognizing professional healthcare leaders across the country who specialize in branding, marketing and communications. Suzanne Hendery, MA, APR, CPXP of Renown Health, Reno’s only not-for-profit, academic health care organization, is one of the 78 professional hospital and healthcare communicators nationally to be listed, and the only one from Nevada.
“The driven, innovative thinkers featured on this list are responsible for implementing impactful marketing strategies for their hospitals and health systems. Utilizing brand building, data analysis, business-to-business and business-to-consumer outreach, partnerships, social media and beyond, these executives lead with creativity and precision. This list celebrates chief marketing officers for their outside-the-box thinking and award-winning creative strategies,” writes Anna Falvey of Becker’s Healthcare. “We are proud to showcase these accomplished professionals, whose work plays a vital role in the success and growth of their organizations.
Anna Falvey writes, “Suzanne Hendery. Chief Marketing and Customer Officer at Renown Health (Reno, Nev.). Ms. Hendery works with Renown Health’s CEO, executive team and key stakeholders to create engaging communications and exceptional experiences for customers. She oversees marketing and communications, the customer service call center, customer experience and community health for the largest integrated health system in Nevada, with hospitals and outpatient centers serving 1 million people. Their brand campaign, “Fight the Good Fight,” new website and online physician ratings led Renown to become a premier brand position in the market and a statewide leader. A recent employee referral and recruitment campaign yielded 1,000 new clinicians in just one year. Ms. Hendery has implemented a new initiative focusing on online scheduling for adult primary care and pediatric visits, with the goal of reaching 80% of all patients via online scheduling. This initiative allows patients to learn about different physicians, as well as schedule and receive appointment reminders in both English and Spanish.”
Hendery has over 25 years of experience as a health care executive specializing in listening to and engaging key stakeholders to create engaging communications and exceptional experiences that delight customers and transform organizations. She is a nationally recognized leader in successfully implementing customer-centered, enterprise-wide digital transformation and branding efforts to build preference, loyalty and drive revenue and growth.
Hendery earned her M.A. in Marketing Communications from the University of Connecticut, is a lecturer at Harvard University, a member of the American Marketing Association Health Care Executive Board, Accredited as APR by the Public Relations Society of America, serves as a national board member for the American Hospital Association’s Board of the Society for Healthcare Strategy and Market Development. Hendery was selected as the 2020 "Marketing Person of the Year” by the Healthcare and IT Marketing Community (HITMC), and appointed to the Editorial Advisory Board of Strategic Health Care Marketing in 2021. Hendery and her teams have won numerous international and national awards for their outstanding contributions and best practices in healthcare marketing, branding, patient experience and community engagement programs.
Suzanne Hendery is a member of the executive leadership team at Renown Health. She is a frequent contributor and speaker for the American Marketing Association, HIMSS, The Forum for Healthcare Strategists, the Healthcare Executive Forum, American Hospital Association, Society for Healthcare Strategy & Market Development (SHSMD), Healthcare Marketing & Physician Strategies Summit, Becker’s, Modern Healthcare.
Note: Leaders cannot pay for inclusion on this list.
Read More — Reno is Home to Chief Marketing Officer to Know: Suzanne Hendery of Renown Health, Named to Becker's National ListTermination of HHS ARPA Funds Leads to Suspension of Services at Renown Crisis Center
After thoughtful consideration and a careful review of current circumstances, services have been suspended at the Renown Crisis Care Center. The Center, which provided short-term, 23-hour behavioral health crisis intervention services was funded by American Rescue Plan Act (ARPA) grant that was recently terminated by Health & Human Services (HHS). Renown leaders are working with representatives on the federal, state, and local level on alternative funding sources with the goal of resuming operations when a sustainable form of funding is identified.
Read More — Termination of HHS ARPA Funds Leads to Suspension of Services at Renown Crisis Center