RENOWN NEWSROOM

National recognition for critical care, intensive and progressive care nurses and units serving as role models for excellent patient and family care The American Association of Critical-Care Nurses (AACN) has recognized Renown Health Intensive, Critical Care and Progressive Care Units (ICUs, CCUs, PCUs) with Beacon Awards for Excellence®. Renown Health is among the few organizations in the U.S. to achieve this distinction three times in a row. In addition, Renown Regional Medical Center’s Telemetry Unit has been honored with the Beacon Award, ® marking the first time this dedicated team has achieved Beacon status. The Beacon Award for Excellence®, a significant milestone on the path to exceptional patient care and healthy work environments, recognizes unit caregivers who successfully improve patient outcomes and align practices with AACN’s six Healthy Work Environment Standards. Units that achieve this three-year award designations meet national criteria consistent with the ANCC Magnet Recognition Program®, the Malcolm Baldrige National Quality Award and the National Quality Healthcare Award. “These dedicated healthcare professionals join our exceptional community of nurses, who set the standard for optimal patient care,” said AACN President Jennifer Adamski, DNP, APRN, ACNP-BC, CCRN, FCCM. “I applaud the commitment of the caregivers at Renown Health for working together to meet and exceed the high standards set forth by the Beacon Award for Excellence®.” “Earning the Beacon Award for Excellence once is a remarkable achievement- but receiving it three times in a row is truly extraordinary,” said Brian Erling, MD, MBA, President and CEO, Renown Health. This honor reflects the unwavering dedication, sustained performance and a relentless focus on quality and patient safety by our ICU nurses, critical care, intensive and progressive care physicians, and care teams who bring clinical excellence and compassionate care to the bedside every day. We are incredibly proud of their work and honored to be among the few organizations nationwide to achieve this distinction multiple times.” Renown Health is among a select group of health systems nationwide with multiple Beacon-recognized ICUs, underscoring its role as the region’s Trauma Center and a leader in critical care. The four Beacon Awardees for Excellence ® for 2024 at Renown Regional Medical Center include:

Becker’s Hospital Review’s annual list of Chief Marketing Officers to Know has been published, recognizing professional healthcare leaders across the country who specialize in branding, marketing and communications. Suzanne Hendery, MA, APR, CPXP of Renown Health, Reno’s only not-for-profit, academic health care organization, is one of the 78 professional hospital and healthcare communicators nationally to be listed, and the only one from Nevada. “The driven, innovative thinkers featured on this list are responsible for implementing impactful marketing strategies for their hospitals and health systems. Utilizing brand building, data analysis, business-to-business and business-to-consumer outreach, partnerships, social media and beyond, these executives lead with creativity and precision. This list celebrates chief marketing officers for their outside-the-box thinking and award-winning creative strategies,” writes Anna Falvey of Becker’s Healthcare. “We are proud to showcase these accomplished professionals, whose work plays a vital role in the success and growth of their organizations. Anna Falvey writes, “Suzanne Hendery. Chief Marketing and Customer Officer at Renown Health (Reno, Nev.). Ms. Hendery works with Renown Health’s CEO, executive team and key stakeholders to create engaging communications and exceptional experiences for customers. She oversees marketing and communications, the customer service call center, customer experience and community health for the largest integrated health system in Nevada, with hospitals and outpatient centers serving 1 million people. Their brand campaign, “Fight the Good Fight,” new website and online physician ratings led Renown to become a premier brand position in the market and a statewide leader. A recent employee referral and recruitment campaign yielded 1,000 new clinicians in just one year. Ms. Hendery has implemented a new initiative focusing on online scheduling for adult primary care and pediatric visits, with the goal of reaching 80% of all patients via online scheduling. This initiative allows patients to learn about different physicians, as well as schedule and receive appointment reminders in both English and Spanish.” Hendery has over 25 years of experience as a health care executive specializing in listening to and engaging key stakeholders to create engaging communications and exceptional experiences that delight customers and transform organizations. She is a nationally recognized leader in successfully implementing customer-centered, enterprise-wide digital transformation and branding efforts to build preference, loyalty and drive revenue and growth. Hendery earned her M.A. in Marketing Communications from the University of Connecticut, is a lecturer at Harvard University, a member of the American Marketing Association Health Care Executive Board, Accredited as APR by the Public Relations Society of America, serves as a national board member for the American Hospital Association’s Board of the Society for Healthcare Strategy and Market Development. Hendery was selected as the 2020 "Marketing Person of the Year” by the Healthcare and IT Marketing Community (HITMC), and appointed to the Editorial Advisory Board of Strategic Health Care Marketing in 2021. Hendery and her teams have won numerous international and national awards for their outstanding contributions and best practices in healthcare marketing, branding, patient experience and community engagement programs. Suzanne Hendery is a member of the executive leadership team at Renown Health. She is a frequent contributor and speaker for the American Marketing Association, HIMSS, The Forum for Healthcare Strategists, the Healthcare Executive Forum, American Hospital Association, Society for Healthcare Strategy & Market Development (SHSMD), Healthcare Marketing & Physician Strategies Summit, Becker’s, Modern Healthcare. Note: Leaders cannot pay for inclusion on this list.